Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kevinshopkh@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kevinshopkh@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kevinshopkh@gmail.com.

Returns

We stand behind the quality of every CKG product and want you to shop with total confidence.
If something doesn’t go as expected, we’ll make it right.

Return Period

You have 90 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return:

The item must be unopened, unused, and in its original packaging.
A receipt or proof of purchase is required.
Returns must be requested before sending any items back.

Please contact us at info@ckgshop.com to initiate your return.
Once approved, you’ll receive return instructions and the shipping address.

⚠️ Items sent back without a return request will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

The item is defective or damaged, or
You received the wrong product.

We will replace or refund your order after reviewing your claim.
Photo or video proof may be required to speed up the process.

Non-Delivery Guarantee

If your order has not arrived within 30 days of your purchase date,
we will issue a full refund to your original payment method — no questions asked.

Exceptions / Non-Returnable Items

We cannot accept returns for:

Perishable goods (e.g., food, flowers, plants)
Personalized or custom items
Personal care or hygiene products (e.g., beauty or health items)
Hazardous materials, flammable liquids, or gases
Gift cards or digital items
Items marked as “final sale”

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
If the return is due to our error, we’ll cover all costs.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email of the refund status.
If approved:

A refund will be issued to your original payment method within 10 business days.

Please note: your bank or card provider may take additional time to process the refund.

If it’s been more than 15 business days since your refund approval and you haven’t received your money,
please contact us at info@ckgshop.com.

European Union – 30-Day Return Policy

In addition to the above, if your order is shipped within the European Union, you are entitled to a 30-day return period under EU consumer law.
Your item must be in the same condition as received — unused, with tags, and in original packaging — and you must provide proof of purchase.